Introduction
We are TLS Social Care Ltd, registered number 14991818 registered address: Office 105 Regus, 1st Floor East Suite Waterfront, Salts Mill Road, Bradford, BD17 7TD.
This privacy policy notice relates to www.tlssocialcare.co.uk and TLS Social Care Ltd, it sets out how we collect and process data in accordance with the current GDPR and Data Protection Legislation. We recognise the privacy and security of personal information is of paramount importance to our service users, families and friends, our staff team and all other stakeholders.
How we collect your information
We collect data through the online Contact Forms and Job Application Forms embedded within our website. TLS Social Care Ltd uses personal data for a number of different reasons. Personal data is any information that identifies you or, in some cases, information that is about you such as an opinion. It includes your name, email address, postal address, job role, photographs and more sensitive types of information such as medical and health records, your care plan, information about your religious beliefs, origin and race, your sexual orientation and your political views. We comply with the law in place in the UK around data protection when we use your personal data, including "UK GDPR" (short for the United Kingdom General Data Protection Regulation) and the Data Protection Act 2018.
Consent
With your consent, we collect this data to allow us to process your query or application, contact you with news updates or contact you to discuss your feedback. We will not use this information for marketing purposes unless you have given us consent to do so.
During the care planning stage, we need your consent for us to create your personal care plan on our system and share with our staff who will be working with you.
Record logs of the support that will be provided to you on each visit.
With your consent we may need to share information on a need-to-know basis with relevant individuals or organizations such as your Representative/ Advocate/ Social Services/ NHS Relevant agencies (Doctor/ 111/Ambulance services)/ Police/ Care Quality Commission/ DWP. You have the right to object to your information being used by us and you can withdraw consent or ask us to stop using your information.
Analytics and Web tracking
We use software called Google Analytics to track your visit on our website. We use this to better understand our clients’ interests and tailor different website and advertising experiences. After submitting your information through our online forms, it is stored on secure servers supplied by our website host. Notifications are automatically sent to us via email to a password protected email account at TLS Social Care Ltd. Our staff members log into the secure servers via a password protected account to process the enquiries.
Security
Records kept within TLS Social Care Ltd must be reviewed, retained and destroyed in accordance with recommended retention and disposal schedules. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law. If you believe that any information we hold about you is incorrect or incomplete, please contact us and we will promptly amend your data.
Cookies
We use cookies on our website to collect information to enable us to better present and improve our services. These cannot identify you personally, but can make the website work more efficiently for you by improving the time requires to access pages and reduce the number of times you need to enter information. Cookies also enable us to understand how people are using the website so they can improve the online experience they provide.
Subject Access Requests
You have the right at any time to contact us to request to review all data we are storing which relates to you, change your contact preferences or to request that we remove all data we have relating to you (the right to be forgotten). These requests should be emailed to admin@tlssocialcare.co.uk or posted to:
TLS Social Care Ltd
Office 105 Regus
1stFloor East Suite Waterfront
Salts Mill Road
Bradford
BD17 7TD
Once verified, these requests will be actioned within 28 working days of receipt.